ESC Service Standards
The characteristics below serve as the foundation of the ESC’s customer service plan, and ultimately, the customer service that will be exemplified both internally and externally.
Accuracy | We value accurate communications. Information we share in printed materials and in conversations should be error free, it should portray the ESC in a professional light and it should be current. Our staff assumes personal accountability for correcting errors for which they are responsible.
Responsiveness | We value prompt and accurate responses to inquiries from our clients and from ESC colleagues. We value adhering to timelines and ensuring our commitments to clients include timely deliverables.
Communication | We value clear and effective communication delivered in a friendly and welcoming fashion. It is important that we notify all parties of changes or modifications we make that affect their area of work in our organization or our client’s services.